ANALYSIS OF THE BUSINESS PROCESS FOR MEDICINE SALES CASE STUDY AT ROSA FARMA PHARMACY

Abstract

Business processes are essential if a company still wants to be able to compete in the market. Likewise, Rosa Farma Pharmacy, so that a review of existing business processes is needed. One of the central business processes that significantly influence the pharmacy's progress is the medicine sales process. Sales of medicines are divided into sales of medicines without a doctor's prescription and medicine sales by a doctor's prescription.It is necessary to analyze the business processes of medicine sales that are running to determine the level of sales and customer satisfaction so that the best solution is obtained to improve business processes.