MENTORING IN A WORKPLACE: A LITERATURE REVIEW

Abstract

Mentoring is one of the interventions designed by organizations to develop employee competencies.
Organizations can formally design mentoring by involving mentors and mentees as parties who play
an essential role in this program. This article contains a review of the role of mentors and
organizations, especially the human resource department, in implementing mentoring. Based on the
literature review, organizations must build a mentoring system, in contrast to informal mentoring. A
mentor must have managerial and technical competence, commitment, high emotional intelligence,
excellent communication, and the ability to provide useful feedback for mentees. Organizational
support is needed to encourage mentors to carry out their roles correctly, forming collaborative
relationships that benefit all parties. This article expected to be a trigger for further research to
conduct empirical tests of formal mentoring practices in Indonesia.