INDIRECT RELATIONSHIP OF WORK ENVIRONMENT, SATISFACTION AND EMPLOYEES’ ENGAGEMENT IN MALAYSIAN AIRLINE COMPANIES, MALAYSIA

Abstract

The goal of this study is to look into the indirect effect of employees’ satisfaction, working environment, and employees’ engagement relationship in Malaysian airline companies in Malaysia. To analyze the causal relationships amongst employees’ satisfaction, working environment, and employees’ engagement, the Structural Equation Model (SEM) was adopted. The model utilizes Partial Least Square (PLS) procedure on data collected from a survey that yielded 226 usable questionnaires. The results showed that employees’ satisfaction, working environment enhance employees’ engagement in Malaysian airline companies in Malaysia. It is essential to do the research using an experimental design by using longitudinal data in Malaysian airline companies by using vigorous measures. The findings recommend that the airline's companies should put emphasis on employees’ satisfaction, and working environment to ensure the advantageous increase in airways employees’ engagement at their workplace. This research is one of the first recognized efforts to use employees’ satisfaction, and working environment to study employees’ engagement in the airline's sector in Malaysia by using Partial Least Square (PLS) procedure.