CUSTOMER LEGAL PROTECTION AGAINST TRAVEL AGENT ON FAILING TO SEND UMRAH PILGRIMS IN INDONESIA

Abstract

Travel agent service provider is a new form of business in the era of advanced
information technology and transportation. The rapid growth of travel agent business is
supported by one need of the majority of Indonesian people as Muslims, namely to travel for
Umrah. Customers of travel agent service need legal protection to minimize and overcome any
issues.