LEADERSHIP AND COMPENSATION AFFECT THE QUALITY OF SERVICE WITH JOB SATISFACTION AS INTERVENING

Abstract

TSentul Highlands Golf Club is a company engaged in the field of services (hospitality
industry). In services, human resources, especially the role of executive employees who deal
directly with the customer is very important. This study aimed to analyze the influence of
leadership and compensation for service quality through employee satisfaction. The study
involved 117 respondents were from the caddy (golf Pramu) women's status as a freelance
employee. SEM analysis of the data using a model assisted program analyst AMOS. The
results showed that the quality of the services performed by the caddy is highly dependent on
the compensation of the players, where the player who gives a tip that is quite satisfactory,
then the caddy also provide a pretty good waiter, the caddy is to give good service in order to
get a reward (tip) is greater than the players. Leadership and compensation have a significant
effect on employee job satisfaction. However, further work satisfaction not significantly
affect the quality of service. This may imply that the employee satisfaction as an intervening
variable shows only little effect