Analysis of the Directorate General of Taxes (DGT) Portal Application Based on Technology Acceptance Model and End User Computing Satisfaction

Abstract

The Directorate General of Taxes Portal application is a data center that can be used by tax auditors in carrying out Work From Home (WFH) due to the COVID-19 pandemic. This study aims to determine the successful implementation of the Directorate General of Taxes Portal Application and to see the factors that influence it in the context of user satisfaction. The samples taken in this study were 128 examiners at the Bali Regional Tax Office. The sampling technique used purposive sampling. All 97 questionnaires that can be returned are eligible for processing. This study used the PLS approach to analyze data and data analysis was carried out using the SmartPLS 3.0 software. This study uses a model that combines the concept of user acceptance and user satisfaction with the TAM is Mandatory use and EUCS models. The test results show that Perceived Usefulness and Perceived Ease of Use has a positive effect on User Satisfaction through Attitude and Timeliness has a positive effect on User Satisfaction.