ROLE OF IT TOOLS IN THE COURIER INDUSTRY
Information technology (IT) has changed many businesses and currently changing the transportation system in early stages. Meanwhile, most people believed enhancing the transportation system of a nation meant constructing new roads or refurbishing old infrastructures, future transportation depend not only in steel and concrete but also in progressively employing information technology. IT facilitated the intelligence aspects within transportation system such as vehicles, roads, traffic light, message signs by equipped with sensors and microchips. This empowers the communication of these tools with one another through wireless technologies. This study aims to present an introduction on transportation in the courier industry. The study had used interview since relevant method of investigation which explored issues in profound manner. The interview with operation manager in FedEx was aimed to determine the individual opinion on FedEx IT tools in Saudi Arabia and main reason for their opinion. FedEx has benefited from these tools. However, because GPS and GIS are not available everywhere, FedEx needs to find another more effective alternative tool in Saudi Arabia. Customers need to be aware of electronic freight services, and FedEx needs innovative delivery services to meet customer needs because their deliveries cannot reach their homes. The government role also led FedEx to exclude RFID tools because Saudi Arabia does not allow it.