TURNOVER AT SAUDI AIRLINES COMPANY: EMPLOYEES’ PERCEPTION

Abstract

One of the largest airlines, the Saudi Airlines Company, has a high turnover rate. This work discusses the concept of turnover of the Saudi Airlines Company from the perspective of employees. It focuses on employees ' perception of turnover in order to explore their opinions on the reasons behind this turnover. This is done through eight interviews: four employees from three different departments of the Saudi Airlines Company. The other four employees had already left Saudi Airlines. In fact, this research includes an analysis by previous employees of the Saudi Airlines Company in order to gain a deeper understanding of these issues. The result of this research shows that, contrary to the reputation of the Saudi Airlines Company, the turnover rate is perceived by most of the interviewees as normal. Data analysis helped to identify the main issues that the Saudi Airlines Company should be looking after in order to prevent such high turnover in the future. Issues include an uncomfortable working environment, lack of supervision, low competition and lack of promotion. The Saudi Airlines Company has opportunities for improvement in all these issues and enhances the retention of employees.