MEASURING THE QUALITY OF HOSPITALS SERVICES IN JEDDAH

Abstract

Quality is the most important element in the health service segment. It plays a big role in developing and improving of health care. Measuring the quality of the hospital services well help in discovering the weakness points and find solutions to fix it and to be able reduce the defects that could be faced. The research approaches used in this study are qualitative and quantitative approach. This study used online questionnaire survey to gather the primary data in order to identify the quality of hospital services in Jeddah and there are 115 patients participated. The obtained result shows that majority of the participants expect best service and good quality of hospitality should be provided by the doctor and nurse as well as the hospital. This study also provides some recommendation to improving the quality of the hospital service, which help in improving the patients' health and increase the patients’ satisfaction of the received services