FACILITATING INDONESIAN PILGRIMS WHOSE DEPARTURE IS LIABLE TO FAIL USING OTHER COUNTRY’S HAJJ QUOTA

Abstract

This research revolves around the liability of pilgrims who use quotas from other countries, which
causes the rights of other prospective pilgrims as consumers to be harmed. The purpose of this
study is to determine the travel agency's liability to consumers towards the failure of their departure
and to seek whether the Government of the Republic of Indonesia provides legal protection to
pilgrims who use Hajj quotas from other countries. The researcher applied statute approach and
conceptual approach to show that the liability of Hajj organizers is based on article 19 of the
consumer protection law. In this case, the pilgrims of Indonesia who use the quota of another
countries will not be provided by legal protection of the government. Both the consumers and the
Hajj and Umrah Travel Bureau should be able to understand and respect their respective rights.
The government also has a pivotal role in preventing violations of the law regarding Hajj.