LEGAL PROTECTION FOR CONSUMERS OF ONLINE TRANSPORTATION SERVICE GOJEK

Abstract

This research aims to study the legal protection for consumers of online transportation service
users if something happens that is detrimental to the consumer for errors or omissions from the
driver or from the business provider of application service providers. The author uses the
normative juridical method The results of the study show that there are no regulations governing
legal protection for consumers of online transportation service users if the consumers are harmed
due to errors, negligence on the part of the driver, or from the business provider of application
service providers. The purpose of this study is to determine the legal relationship between GOJEK
consumers and GOJEK transportation service business operators to determine the liability of their
parties, as well as knowing what legal remedies can be done by consumers in the event of a loss
by consumers in using GOJEK transportation services. The government should act as a regulator
in facilitating the public with the regulations on online transportation services as a means to protect
the rights of consumers