THE DEVELOPMENT OF INTERVIEW PROTOCOL FOR MICROSOURCING CHALLENGES IN MALAYSIA

Abstract

Microsourcing is a subset of outsourcing. In Malaysia, microsourcing is still at the infancy stage. The idea of microsourcing is to help people, specifically from the B40 group, to earn their side income through the use of the Internet. Microsourcing has the potential to uplift the society economy as a whole. Therefore, it is crucial to identify the challenges which prevents the people from engaging in microsourcing. This paper aims to illustrate the process of constructing the interview protocol for microsourcing challenges in Malaysia. The process involved in the development includes: setting up interview questions, designing the interview protocol, getting an expert review, conducting a pilot test, and update the exiting pilot study. The validated interview protocol will be used for the real data collection.